Return & Replacement Policy

We at Eshaistic.pk aim to provide a smooth and secure shopping experience for our customers. You may request a return or replacement within 7 days of delivery, subject to the conditions below:

Eligible Return Reasons:

  • Defective or Damaged Items: If the product is faulty or arrives damaged, you may request a return or replacement. A video recording while unboxing the parcel is required to validate such claims.

  • Wrong Item Received: Please contact us within 24 hours of delivery for resolution.

  • Change of Mind: Although not encouraged, returns due to change of mind may be accepted at our discretion, if the product is unused, unopened, and in original condition. Please contact our Customer Service to request a return in such cases.

Return Conditions:

  • Items must be returned within 7 days of receiving your order.

  • Products must be unused, undamaged, sealed, and returned with original tags, stickers, and packaging.

  • Returns without original packaging or that show signs of use will not be accepted.

  • Customers are responsible for return shipping costs and ensuring the product is safely packed.

  • A video recording of unboxing is required for any claims related to damage or missing items.

Refund & Replacement:

  • We do not offer cash refunds. Instead, approved returns will be eligible for:

    • Store credit, or

    • Replacement of the same product (same shade, type, etc.).

  • Refunds (as store credit) or replacements are issued after our Quality Assurance team evaluates the returned item.

Shipping Policy:

Delivery Time: Our delivery time nationwide is 3-5 working days or earlier, after the order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.

Tracking the Order: Once the order is dispatched & out for delivery, customers will receive a text message with the details of the tracking number and courier company that is processing their order. Customers can track their order after the 24 hours of the order has been dispatched by entering their tracking number in courier’s portal. Riders are advised to contact customers at the time of delivery, so customers are required to be available on the contact number they have provided in shipping details.

Below are our courier partners:

 

 

Shipping Charges: Our nationwide delivery charges are Rs.199, and we offer free delivery on order value of Rs.3000 and above. Our free delivery & free gift promotions are offered from time to time.

Giveaway Promotions/Free Gifts: Giveaway gifts are totally effort based and winners’ selection is done keeping in view these efforts. In free gifts promotions free gifts will be delivered to only those customers who fall in the free gift criteria (time, date, minimum order value)

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